![]() Coordinate and manage the workloads of staff at the document center, consisting of 4 manages and 11 non-managers.Assisted review to cull the data set to approximately 75,000 records to produce.Co-managed high profile matter involving over 9 million records, with a 5-week production deadline.Managed cases hosted in Relativity (v 8.2) and utilized all functions, such as Search Term Reports, Fact Manager, Structured Analytics and Relativity Assisted Review. ![]() Responsible for a fluctuating caseload, including several long-running complex matters.Coordinate and assist mega civil division team consisting of four Project Managers, with their respective cases, providing, guidance, and assistance in completing various tasks.Led efforts to resolve operational issues, provide contractually based positions/decisions as support and escalate as appropriate.Ensured accurate and timely reporting of service level attainment to targets and is responsible for obtaining penalty payments. ![]() Responsible for strategically evolve service levels (definitions and targets) in line with the delivery methodology and policies of the customers as well as industry best practices.Accountable and responsible for leading the management of four vendors' performance to 100 plus contractually defined service levels valued at $3.6M of risk.Led other functions such as Vendor Scorecards, Customer Satisfaction, Consumption Management, and Quality initiatives.Provided solid program/project management methodologies, risk mitigation, people leadership skills in enabling delivery teams to deliver projects with high quality.Managed vendors' end-to-end, from contract negotiations through sourcing of work to all aspects of post-contract management.Collaborate with IT and operations during upgrades, installation, deployment, and verification of hardware and software on the development.Provide technical expertise to identify, evaluate, and develop effective procedures and systems requirements that align with the business requirements.Manage successful relationships with sub-contractors and associate contractors by communicating effectively to improve operations and create new opportunities.Led CSS infrastructure team disaster recovery initiative ensuring all system documentation and testing was accurate and complete.Provide reporting to client and company including, but not limited to - financial, resource, scope, product, risks, and delivery/release planning.Provide a hybrid Agile approach to managing the project for suitable planning to achieve project success within project constraints.Organize multiple client and company distributed teams using good judgment, and on certain projects.Responsible for the delivery of large complex technical projects with Microsoft and mobile technologies leveraging and coaching the Agile methodology.Managed projects responsible for implementing audit logging, incident reporting, e-mail encryption, and data de-identification.Directed technical consultants and senior project managers for the HIPAA. ![]()
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